M
Story
Please help: My business Facebook, Instagram, and personal acct all got disabled
We're literally customers (ads) of facebook. No warning. Instagram claims we "violated community standards" on our business account, where we have only been posting our very above-board podcast videos.

I've already submitted a request for appeal, which was ~immediately denied. My FB account of 15+ years, plus all my groups, my various pages, and my followers, my business assets - all gone?

It's hard to even know what happened to trigger this. We've been making maybe 1-2 posts per day at most on the instagram account, and maybe have like 15 followers. Obviously the loss of the personal account + personal groups has a much bigger impact to me personally... but it's also crazy that they would clobber an active small business, that's paying them no less.

Can anyone at Meta please help?

Update: Because they banned everything associated with my account, my developer account has been disabled, which broke a live mobile app. I have no way to restore or fix it because they seem to have blocked my IP from creating new accounts. Absolutely bonkers!

I’m learning my lesson: no more FB integration.

This demonstrates the problem with business plans that rely upon a 3rd party service or services over which one has no control and is subject to the whims of 3rd party TOS that can be changed with no warning.
My Facebook account got banned because I didn't have an Instagram account and a bad actor signed up using my same email and I guess did things that violated the TOS. I saw the verification email and ignored it. Two factor authentication didn't matter. That was over a year ago and it's still banned.
I'm so sorry. I gave you an upvote so hopefully a Meta employee sees this. It's crazy how much power these few companies have.
Thank you, I really appreciate it. It's definitely food for thought that this can happen!
I did the opposite so hopefully OP stop feeding the monster (Meta) and go back to the open Web to produce and distribute content.
[dead]
  • ·
  • 1 day ago
  • ·
  • [ - ]